Annotation #2

Gifting Program:

One of the most important jobs that the Talent Relations department does for Discovery is its gifting program. We do everything from welcome gifts in which we send new talent branded merchandise from the network that their show is airing on, birthday gifts, premiere gifts, and much more. Members of the Talent Departments on the specific networks (i.e. Discovery Channel, I.D., Science Channel, etc.) put in a gift request into our database; the request lists all of the employee's information, talent's information, the specifics on the gift and occasion, as well as an area where we can update if the gift has been ordered, shipped, received and an area to add notes on our process. 

Below I have highlighted some of the gifts that I have done over the past ten weeks. The welcome gifts are standard branded merchandise that we always have on site in our "swag" closet; I have sent multiple sets of these packages. We also send out a lot of flowers as well as various types of spirits (mainly champagne). Besides the branded gifts that we always have in-house, most other gifts we specifically order. We pride ourselves on taking the time to research, personalize, and come up with unique concepts for our gifts. I have also added a list of specialty gifts that my department has worked on within the past few weeks as well as vendors we use frequently and have used recently.

My department this summer has been understaffed (we have two new employees starting next week!) and due to this I have helped significantly with this program. I have had to learn to master how our database works, communicate well with my team as well as the talent managers from the various networks, research good quality items, and perfect my customer service skills while working with all of our vendors (especially those with whom we hold corporate accounts).

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